Terms of Use

Last updated: 23 September 2026

1. What Legal Ladder is

Legal Ladder is an information tool for healthcare operators. It reports what cited statutes and regulations address, and how those rules relate to facts you provide. It is general legal information and self-help material used at your own direction.

Legal Ladder does not tell you whether your arrangement is permitted, whether you are compliant, or what legal steps to take. It does not render legal conclusions, produce legal opinions, or make determinations of compliance.

2. Not a law firm, no lawyer-client relationship

• Legal Ladder is not a law firm and does not provide legal services.
• Your use of this site does not create a lawyer-client relationship with Legal Ladder or with any lawyer who owns, controls, or is affiliated with it.
• Communications through this site are not privileged and are not lawyer work product.
• Legal Ladder is owned in part by licensed Florida lawyers. That ownership does not make your use of the software a legal engagement.

3. Not legal advice

Output from Legal Ladder is not legal advice, is not a legal opinion, and is not a determination of compliance. You agree not to rely on it as a substitute for a licensed lawyer in the relevant jurisdiction.

You agree to verify every citation against the official source before relying on it. Laws and regulations change, and content on this site may be out of date.

4. Information you submit

Do not submit protected health information, patient identifiers, or confidential deal documents anywhere on this site. Legal Ladder is not a HIPAA covered entity or business associate and has no business associate agreement with you. Nothing you enter is confidential or privileged.

Where your information goes depends on the product:

• Legal Ladder Chat sends your question to our third party AI provider, which logs it. Chat questions are not confidential and not privileged.
• Website Scan sends the address you enter to a server function run by our hosting provider.
• Entity Status and Facility License send your search terms directly to the state or federal open data service you are searching. Those services are operated by others and have their own terms.
• Contract Scan, Forms Checklist, and the Risk Checks run entirely in your browser. Text and answers you enter there are not transmitted to Legal Ladder or stored by us.
• Law Library loads its material into your browser. What you read and search there is not sent to us.
• Compliance Tools are worksheets arranged and delivered by email.
• If you create an account, the details in section 8 are stored with our hosting and authentication provider.

How we handle information across the site, including what we retain and for how long, is described in our Privacy Policy.

5. Speaking with a lawyer

If you ask to be introduced to a lawyer, that is a referral. Any law firm you contact is a separate entity from Legal Ladder. Engaging that firm creates a new relationship under that firm's own engagement terms, not under these terms.

Requesting a referral through this site does not retain any firm, and does not create a lawyer-client relationship with Legal Ladder.

6. No guarantee of accuracy or availability

Legal Ladder is provided as is. We do not warrant that content is complete, current, or free of error. Coverage varies by state and topic, and some questions fall outside the material we maintain.

7. Acceptable use

• Do not use this site to provide legal services to third parties.
• Do not present output as a legal opinion or a compliance determination to any regulator, counterparty, or court.
• Do not scrape, resell, or redistribute the content library.

8. Accounts and eligibility

An account is optional. The free material stays open without one, so you can use the free parts of this site without giving us your name or email.

To create an account you must be at least 18 years old and able to enter a contract. If you create an account for an organization, you confirm that you are authorized to accept these terms on its behalf, and "you" in these terms means both you and that organization.

When you create an account we collect your email address, a password, your name, and, if you choose to give it, the name of your organization. You agree to give accurate details and to keep them current. We may refuse or close an account at our discretion.

A seat is for one named person. Do not create an account on behalf of someone else without their knowledge, and do not use an account to give access to people who do not hold a seat.

9. Your responsibility for your account

• Keep your password confidential. Do not share it, and do not let another person use your seat.
• You are responsible for activity that happens under your account, including activity by anyone you give your credentials to.
• Tell us promptly at info@legalladder.ai if you believe your account has been used without your authorization.
• We are not responsible for loss arising from your failure to keep your credentials secure.

10. Subscriptions and fees

The free material described on the Pricing page stays free and needs no account. Paid access is a subscription.

• Subscription fees, the billing period, and what each plan includes are as published on the Pricing page at the time you subscribe, or as set out in a written order between us. If the two differ, the written order governs.
• There is no checkout on this site today. Subscriptions and Compliance Tool purchases are arranged by email with us and invoiced directly. We do not hold your payment card details.
• Compliance Tools may be purchased separately from a subscription. Whether any Compliance Tool is included in a given subscription is set out on the Pricing page or in your written order, not in these terms.
• Fees are stated exclusive of any sales, use, or similar taxes, which are your responsibility unless your order says otherwise.
• We may change our fees. A change applies from your next billing period, and we will give you notice before it takes effect. Your options if you do not accept a change are to cancel under this section.
• To cancel, email info@legalladder.ai. Cancellation takes effect at the end of the billing period you have already paid for. We do not refund part of a period unless we agree otherwise in writing.
• If an invoice is unpaid, we may suspend paid access after giving you notice and a chance to settle it. The free material remains open to you.

11. Suspension, termination, and closing your account

You may close your account at any time by emailing info@legalladder.ai. There is no self-service delete on the site yet, so please send the request and we will action it.

We may suspend or terminate an account, with notice where practical, if:

• you breach section 7, for example by presenting output as a legal opinion or a determination of compliance, or by reselling or redistributing the content library;
• an invoice stays unpaid after notice;
• we reasonably believe the account is being used in a way that threatens the security or integrity of the service or another user; or
• we are required to do so by law.

If we terminate for cause, we do not refund fees already paid for the current period. If we stop offering the service altogether, we will refund the unused part of any period you have paid for.

Sections 2, 3, 6, 7, 12, 14, and this sentence survive the end of your account.

12. What happens to your account data

When your account is deleted, the profile record we hold for it is deleted with it. That record is your email address, your name, your organization if you gave one, and your plan. Deletion of the account removes it automatically rather than leaving it behind.

Some material is not inside that record and does not go with it:

• Chat questions you have already submitted sit with our AI provider under its own retention, as described in our Privacy Policy.
• Emails you have sent us, and invoices and payment records, are kept for as long as our tax and accounting obligations require.
• Routine backups and server logs age out on their own schedule.

Answers you entered into Contract Scan, Forms Checklist, or a Risk Check were never sent to us, so there is nothing on our side to delete.

13. Changes to these terms

We may update these terms. Continued use after an update means you accept the revised terms. The date at the top of this page shows the current version.

14. Governing law

These terms are governed by the laws of the State of Florida. This section will be finalized when counsel papers the entity.

15. Contact

• Questions about these terms, or about privacy and your data: lawyer@legalladder.ai
• Accounts, billing, subscriptions, cancellation, and Compliance Tool purchases: info@legalladder.ai